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CE Credits Available for this Activity: 1
Program Overview: The purpose of this activity is to educate medical professionals on quality management and standard operating procedures.
Target Audience: The target audience includes all healthcare professionals such as physicians, nurses, pharmacists, and allied health professionals who would like to build an understanding of quality management and the importance of standard operating procedures.
Release and Expiration Dates
10/12/2023 – 10/12/2026
Objectives
Define Quality, Quality Management Systems, and Quality Management System Documents.
Explain the Quality Management Document Hierarchy.
Discuss guidance on building SOPs from the idea to maintenance.
Explain the Do’s and Don’ts of creating and maintaining SOPs.
Indicate the commitment to a Zero Defects Attitude.
References
International Organization for Standardization
UAMS Biostatistics Data Coordination and Operations Center (DCOC)
ECHO IDeA States Pediatric Clinical Trials Network (ISPCTN
Dawson, Scott. “4.2.2 The Quality Manual in ISO 9001:2015.” Core Business Solutions, Inc., 7 Mar. 2022, https://www.thecoresolution.com/4-2-2-quality-manual-iso-explained-2020-update.
Eby, Kate. “How To Write Standard Operating Procedures.” Smartsheet, 17 July 2019, https://www.smartsheet.com/content/standard-operating-procedures-manual.
Huckabone, Kelly. “The Purpose of a Quality Policy.” Home, Aug. 2020, https://www.unitylabservices.com/en/support/quality-management/the-purpose-a-quality-policy.html. • Nolan, Jeannette. “Standard Operating Procedure.” EncyclopædiaBritannica, EncyclopædiaBritannica, Inc., 5 Dec. 2009, https://www.britannica.com/topic/standard-operating-procedure.
Patrick, Bettye. “Quality Policy.” 9000 Store, 12 Nov. 2019, https://the9000store.com/iso-9001-2015requirements/iso-2015-requirements-for-leadership/quality-policy/.
Payne, Graeme. “ISO 9001 Quality Manual.” ASQ, 2022, https://asq.org/quality-resources/iso-9001-quality-manual.
Rao, T S Sathyanarayana, et al. “Standard Operating Procedures for Clinical Practice.” Indian Journal of Psychiatry, MedknowPublications & Media Pvt Ltd, Jan. 2011, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3056180/.
Faculty Disclosure
The following planners, speakers, moderators, peer reviewers, and/or panelists of this CE activity have financial relationships with ineligible companies to disclose:
Jessica Snowden, MD – Consultant: Pfizer
All financial relationships have been mitigated.
No other planners, speakers, and/or peer reviewers of this CME activity have relevant financial relationships with ineligible companies to disclose.
The compliance reviewer, Courtney Bryant, Sara Hale, or Brandie Jones, has no relevant financial relationships with ineligible companies to disclose.
Planners: Jessica Snowden, MD; Jeannette Lee, PhD; Lora Lawrence, RN; Catrice Banks-Johnson, MPA; DeAnn Hubberd, MA
Speaker(s): Dylan Drum, MA, CRQM
Speaker(s) Bio
Dylan serves as the Associate Director of Quality for the Data Coordinating and Operations Center. His responsibilities include organizing and overseeing the development and implementation of the DCOC Quality Management System (QMS), which includes the standardization and oversight of clinical operations, informatics, and biostatistics processes. Dylan received a BS in Psychology and Accounting from Lyon College and a MA in Industrial/Organizational Psychology from The Chicago School of Professional Psychology. He worked as an Organizational Development Consultant in Chicago specializing in the field of quality process improvement.
Instructions to Obtain Credit
(1) Launch the activity
(2) View the entire module online
(3) Complete the post-test
(must pass the post-test with a score of 80% to receive credit)
You may retake the post-test if you do not receive a passing score.
(4) Complete Evaluation and Print certificate
Joint Accreditation Statement
In support of improving patient care, this activity has been planned and implemented by the University of Arkansas for Medical Sciences. University of Arkansas for Medical Sciences is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.
Credit Designation Statements
AMA Credit Designation Statement
The University of Arkansas for Medical Sciences designates this enduring material activity for a maximum of 1 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
ACPE Credit Designation Statement
These knowledge-based activities will provide pharmacists with up to 1 contact hour or 1 CEU. CE credit information, based on participation and completion of the program evaluation, will be provided to NABP within 60 days after the activity completion.
ANCC Credit Designation Statement
The University of Arkansas for Medical Sciences designates this enduring material activity for a maximum of 1 ANCC contact hours. Nursing contact hours will be awarded for successful completion of program components based upon documented attendance and completion of evaluation materials.
AAPA Credit Designation Statement
The University of Arkansas for Medical Sciences has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.
Disclosure Policy Statement
It is the policy of the University of Arkansas for Medical Sciences (UAMS), Office of Continuing Education (OCE) to ensure balance, independence, objectivity, and scientific rigor in all directly or jointly provided educational activities. All individuals who are in a position to control the content of the educational activity (course/activity directors, planning committee members, staff, teachers, or authors of CE) must disclose all relevant financial relationships they have with any commercial interest(s) as well as the nature of the relationship. The ACCME describes relevant financial relationships as those in any amount occurring within the past 24 months that create a conflict of interest. Individuals who refuse to disclose will be disqualified from participation in the development, management, presentation, or evaluation of the CE activity.
UAMS Office of Continuing Education (OCE) Contact Information
4301 W Markham Street #525
Little Rock, AR 72205
Email: cmeconf@uams.edu
Phone: 501-661-7962 Fax: 501-661-7968
DCOC Contact Information
Catrice Banks-Johnson
Email: crbanksjohnson@uams.edu
DeAnn Hubberd
Email: DEHubberd@uams.edu
You can download an official transcript from your CloudCME profile (https://uams.cloud-cme.com/default.aspx) or you can request a copy of your transcript at https://ce.uams.edu/transcript-request-2/.
